ROADSIDE ASSISTANCE COMPENSATION PROGRAM

Roadside Assistance Benefits

From May 2012 to July 2017 Ford Australia advertised 12-months roadside assistance, or automobile club membership with roadside assistance coverage, as a free benefit to Private and Blue Business Fleet customers purchasing standard scheduled services from participating Ford Dealers for vehicles up to 7 years or 105,000km (or 135,000km for a specific period) whichever occurs first.

In 2017, Ford Australia identified that a small charge relating to roadside assistance was likely to have been included as part of the servicing price and as a result, roadside assistance was not free as advertised. Ford sincerely apologised for this unintentional error and ended the relevant campaign.

Ford Australia is committed to honouring its promises and therefore, to ensure that affected customers receive roadside assistance for free, Ford Australia is providing compensation for the likely overcharge on past servicing and price reductions for future servicing.

Compensation for Past Servicing

Affected customers who purchased one or more eligible standard scheduled services during the period May 2012 to July 2017 will be provided with compensation for the charge likely to have been incorrectly included in the servicing price. This compensation will be in the form of a “digital voucher” that can be stored on a digital device or printed, and which is redeemable at a variety of major retail outlets across Australia.

Compensation amounts will vary between $16 and $21 per service depending on the applicable service date. These amounts include interest.

To claim compensation please answer a few quick questions at the website below.

Please click here

You will need the following information to hand:

• Vehicle Identification Number (VIN)
• Proof of ownership
• If you bought your vehicle as a used car, the date you bought it
• If you no longer own the vehicle, the date you sold it

If you prefer to receive compensation in a form other than a digital voucher, please call 1800 643 673 and we will process your claim manually. Please be aware that under this manual process it will take us longer to finalise your claim.

Price Reductions for Future Servicing

When affected customers service their vehicle at a Ford Dealer that is participating in the Roadside Assistance & Auto Club program, they will receive a price reduction of $15.95 (incl. GST) for each standard scheduled service until the vehicle reaches its age or mileage limit (see below). This price reduction will ensure that roadside assistance continues to be provided free of charge for future services, as we promised.

Vehicles purchased between 1 May 2012 and 31 January 2015 are eligible for price reductions until they reach 7 years or 135,000km (whichever occurs first).

Vehicles purchased between 1 February 2015 and 31 August 2017 are eligible for price reductions until they reach 7 years or 105,000km (whichever occurs first).

Questions?

If you require further information, or need any assistance, please call 1800 643 673.