Service

On-the-go support, wherever you need it

On-the-go support,
wherever you need it

Roadside Assistance

Roadside Assistance

Keeping you on the road

When you purchase a new Ford vehicle, you join the Auto Club Lifestyle Membership and receive national roadside assistance for 12 months after each service for up to 7 years. Whether you’re 10 minutes from home or an hour into a road trip, the Ford Roadside program has you covered.

Keeping you on the road

When you purchase a new Ford vehicle, you join the Auto Club Lifestyle Membership and receive national roadside assistance for 12 months after each service for up to 7 years. Whether you’re 10 minutes from home or an hour into a road trip, the Ford Roadside program has you covered.

What are the benefits?

Available to all Ford customers, including retail, fleet and government customers.

What are the benefits?

Available to all Ford customers, including retail, fleet and government customers.

Boost your battery

If you experience a flat auxiliary battery or need a jump-start, we can provide it under your roadside cover. Plus, if your auxiliary battery fails within 12 months of battery purchase, we’ll replace it at no cost.

If you experience a flat auxiliary battery or need a jump-start, we can provide it under your roadside cover. Plus, if your auxiliary battery fails within 12 months of battery purchase, we’ll replace it at no cost.

Top up fuel

If you get caught with an empty tank, Roadside Assistance will provide a top up to help you get to the nearest re-fuelling facility¹. Fuel cost may be at the owner’s expense.

If you get caught with an empty tank, Roadside Assistance will provide a top up to help you get to the nearest re-fuelling facility¹. Fuel cost may be at the owner’s expense.

Inflate flat tyres

In the case of a flat tyre, we’re here to pump them up. And if you have a spare, we can change your flat tyre on the spot. Or if necessary, we can organise a tow for you¹.

In the case of a flat tyre, we’re here to pump them up. And if you have a spare, we can change your flat tyre on the spot. Or if necessary, we can organise a tow for you¹.

Non-collision breakdowns

Call 13 FORD for non-collision or non-insurance related breakdowns that have disabled your vehicle or made it unsafe to drive.

Call 13 FORD for non-collision or non-insurance related breakdowns that have disabled your vehicle or made it unsafe to drive.

Towed away

If your vehicle can’t be mobilised we’ll tow it to the nearest Ford Dealer¹.

If your vehicle can’t be mobilised we’ll tow it to the nearest Ford Dealer¹.

Off road rescue

Where safe to do so, Roadside Assistance can help remove your bogged vehicle, as long as it’s accessible to a Patrol Service Vehicle^1..

Where safe to do so, Roadside Assistance can help remove your bogged vehicle, as long as it’s accessible to a Patrol Service Vehicle¹.

We’ll tow your trailer

If your vehicle breaks down, a tow can be arranged for any caravan, trailer or horse floats attached to the vehicle¹.

If your vehicle breaks down, a tow can be arranged for any caravan, trailer or horse floats attached to the vehicle¹.

Far from home

If your vehicle breaks down and cannot be repaired on the same day when more than 100km from home, accommodation, alternative transport and vehicle recovery are available to you¹.

If your vehicle breaks down and cannot be repaired on the same day when more than 100km from home, accommodation, alternative transport and vehicle recovery are available to you¹.

Boost your battery
Top up fuel
Inflate flat tyres
Non-collision breakdowns
Towed away
Off road rescue
We’ll tow your trailer
Far from home

If you experience a flat auxiliary battery or need a jump-start, we can provide it under your roadside cover. Plus, if your auxiliary battery fails within 12 months of battery purchase, we’ll replace it at no cost.

If you experience a flat auxiliary battery or need a jump-start, we can provide it under your roadside cover. Plus, if your auxiliary battery fails within 12 months of battery purchase, we’ll replace it at no cost.

If you get caught with an empty tank, Roadside Assistance will provide a top up to help you get to the nearest re-fuelling facility¹. Fuel cost may be at the owner’s expense.

If you get caught with an empty tank, Roadside Assistance will provide a top up to help you get to the nearest re-fuelling facility¹. Fuel cost may be at the owner’s expense.

In the case of a flat tyre, we’re here to pump them up. And if you have a spare, we can change your flat tyre on the spot. Or if necessary, we can organise a tow for you¹.

In the case of a flat tyre, we’re here to pump them up. And if you have a spare, we can change your flat tyre on the spot. Or if necessary, we can organise a tow for you¹.

Call 13 FORD for non-collision or non-insurance related breakdowns that have disabled your vehicle or made it unsafe to drive.

Call 13 FORD for non-collision or non-insurance related breakdowns that have disabled your vehicle or made it unsafe to drive.

If your vehicle can’t be mobilised we’ll tow it to the nearest Ford Dealer¹.

If your vehicle can’t be mobilised we’ll tow it to the nearest Ford Dealer¹.

Where safe to do so, Roadside Assistance can help remove your bogged vehicle, as long as it’s accessible to a Patrol Service Vehicle^1..

Where safe to do so, Roadside Assistance can help remove your bogged vehicle, as long as it’s accessible to a Patrol Service Vehicle¹.

If your vehicle breaks down, a tow can be arranged for any caravan, trailer or horse floats attached to the vehicle¹.

If your vehicle breaks down, a tow can be arranged for any caravan, trailer or horse floats attached to the vehicle¹.

If your vehicle breaks down and cannot be repaired on the same day when more than 100km from home, accommodation, alternative transport and vehicle recovery are available to you¹.

If your vehicle breaks down and cannot be repaired on the same day when more than 100km from home, accommodation, alternative transport and vehicle recovery are available to you¹.

Its a calculated decision

Stay informed about your coverage

Discover all the essential information about your Ford Roadside Assistance benefits and services in our comprehensive manual. This resource outlines the support available to you, ensuring you know exactly what to expect whenever you need help on the road.

Download Your Comprehensive Roadside Assistance Manual

Stay informed about your coverage

Discover all the essential information about your Ford Roadside Assistance benefits and services in our comprehensive manual. This resource outlines the support available to you, ensuring you know exactly what to expect whenever you need help on the road.

Download Your Comprehensive Roadside Assistance Manual

How long will I be covered under the Ford National Roadside Assistance and Auto Club Lifestyle Membership program?

You’re covered for up to 12 months, each time you complete a scheduled service with a participating Ford Dealer, until your vehicle reaches 7 years of age.

You’re covered for up to 12 months, each time you complete a scheduled service with a participating Ford Dealer, until your vehicle reaches 7 years of age.

How long will it take for my State Auto Club Lifestyle Membership to be created?

Once we have received all necessary information, the process should take approximately 14 business days.

Once we have received all necessary information, the process should take approximately 14 business days.

My contact details have changed, who should I contact to update these?

Either your Ford Dealer, or your State or Territory Auto Club can update your contact details for you.

Either your Ford Dealer, or your State or Territory Auto Club can update your contact details for you.

I’ve moved interstate, can I transfer my Ford National Roadside Assistance and Auto Club Lifestyle Membership to my new state or territory?

Ford National Roadside Assistance applies nationwide, so you do not need to transfer your coverage if you move interstate.

Ford National Roadside Assistance applies nationwide, so you do not need to transfer your coverage if you move interstate.

What happens if I already have an existing State Auto Club Membership?

Contact your local Auto Club directly to see what options are available to you regarding your membership.

Contact your local Auto Club directly to see what options are available to you regarding your membership.

How long will I be covered under the Ford National Roadside Assistance and Auto Club Lifestyle Membership program?
How long will it take for my State Auto Club Lifestyle Membership to be created?
My contact details have changed, who should I contact to update these?
I’ve moved interstate, can I transfer my Ford National Roadside Assistance and Auto Club Lifestyle Membership to my new state or territory?
What happens if I already have an existing State Auto Club Membership?

You’re covered for up to 12 months, each time you complete a scheduled service with a participating Ford Dealer, until your vehicle reaches 7 years of age.

You’re covered for up to 12 months, each time you complete a scheduled service with a participating Ford Dealer, until your vehicle reaches 7 years of age.

Once we have received all necessary information, the process should take approximately 14 business days.

Once we have received all necessary information, the process should take approximately 14 business days.

Either your Ford Dealer, or your State or Territory Auto Club can update your contact details for you.

Either your Ford Dealer, or your State or Territory Auto Club can update your contact details for you.

Ford National Roadside Assistance applies nationwide, so you do not need to transfer your coverage if you move interstate.

Ford National Roadside Assistance applies nationwide, so you do not need to transfer your coverage if you move interstate.

Contact your local Auto Club directly to see what options are available to you regarding your membership.

Contact your local Auto Club directly to see what options are available to you regarding your membership.

At your service

Locate a Dealer

Disclosures

Conditions Apply. For full details and terms & conditions, please visit: https://www.ford.com.au/owners/service/t-and-c/ Terms, conditions and service content are subject to change without notice. Ford Roadside Assistance is provided by Assist Australia Pty Ltd ACN 072 530 217. Important: Please note that the Roadside Assistance benefits listed here form a brief overview only. For a full list of your roadside benefits including towing entitlements, and the terms and conditions of your Ford package, please contact the Ford Customer Relations Centre (CRC) on 13 FORD (13 3673).

Conditions Apply. For full details and terms & conditions, please visit: https://www.ford.com.au/owners/service/t-and-c/ Terms, conditions and service content are subject to change without notice. Ford Roadside Assistance is provided by Assist Australia Pty Ltd ACN 072 530 217. Important: Please note that the Roadside Assistance benefits listed here form a brief overview only. For a full list of your roadside benefits including towing entitlements, and the terms and conditions of your Ford package, please contact the Ford Customer Relations Centre (CRC) on 13 FORD (13 3673).

Disclosures

Conditions Apply. For full details and terms & conditions, please visit: https://www.ford.com.au/owners/service/t-and-c/ Terms, conditions and service content are subject to change without notice. Ford Roadside Assistance is provided by Assist Australia Pty Ltd ACN 072 530 217. Important: Please note that the Roadside Assistance benefits listed here form a brief overview only. For a full list of your roadside benefits including towing entitlements, and the terms and conditions of your Ford package, please contact the Ford Customer Relations Centre (CRC) on 13 FORD (13 3673).

Conditions Apply. For full details and terms & conditions, please visit: https://www.ford.com.au/owners/service/t-and-c/ Terms, conditions and service content are subject to change without notice. Ford Roadside Assistance is provided by Assist Australia Pty Ltd ACN 072 530 217. Important: Please note that the Roadside Assistance benefits listed here form a brief overview only. For a full list of your roadside benefits including towing entitlements, and the terms and conditions of your Ford package, please contact the Ford Customer Relations Centre (CRC) on 13 FORD (13 3673).