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CONTACT US

We’d like to hear from you

At Ford Motor Company, your satisfaction is important to us. We’re here to help.

CONTACT US

We’d like to hear from you

At Ford Motor Company, your satisfaction is important to us. We’re here to help.

contact us

 

Self-Help: Here's some common questions from our customers

 

Click here for a list of all FAQs here.

 

Self-Help: Here's some common questions from our customers

 

Click here for a list of all FAQs here.

  • 1. How do I get my radio pin code?

    1. How do I get my radio pin code?

    The Radio Code is a security feature of your vehicle and is supplied to the original owner of new vehicles. If you need to obtain the Radio Code for your vehicle, you will need to visit your local Ford Dealer and provide proof of ownership for your vehicle. There may be a charge associated with this service.

    The Radio Code is a security feature of your vehicle and is supplied to the original owner of new vehicles. If you need to obtain the Radio Code for your vehicle, you will need to visit your local Ford Dealer and provide proof of ownership for your vehicle. There may be a charge associated with this service.

  • 2. How do I get the paint code on my vehicle?

    2. How do I get the paint code on my vehicle?

    To obtain a paint code for your vehicle, please use our look-up tool here.

    To obtain a paint code for your vehicle, please use our look-up tool here.

  • 3. Where is my closest Dealer?

    3. Where is my closest Dealer?

    You are able to find your nearest Dealer by using our Dealer Locator.

    You are able to find your nearest Dealer by using our Dealer Locator.

  • 4. How do I request a brochure?

    4. How do I request a brochure?

    To gain access to the full range of current Ford Vehicle brochures, please visit our Online Brochure page.

    To gain access to the full range of current Ford Vehicle brochures, please visit our Online Brochure page.

  • 5. How do I update my ownership details?

    5. How do I update my ownership details?

    It is important that you complete the Change of Ownership form located at the back of the Owners' Manual and return it to Ford so that you can be contacted with information pertaining to your Ford vehicle in the future. If the Owners' Manual is not available, contact your nearest Ford Dealer who can order a replacement manual on your behalf. There may be a charge associated with this service. Also, continue getting your car serviced according to the maintenance schedule in your Customer Assistance, Warranty and Service Guide. We would also recommend that you create a Ford Account where you may update your details, receive vehicle health alerts, and find other useful information relating to your vehicle.

    It is important that you complete the Change of Ownership form located at the back of the Owners' Manual and return it to Ford so that you can be contacted with information pertaining to your Ford vehicle in the future. If the Owners' Manual is not available, contact your nearest Ford Dealer who can order a replacement manual on your behalf. There may be a charge associated with this service. Also, continue getting your car serviced according to the maintenance schedule in your Customer Assistance, Warranty and Service Guide. We would also recommend that you create a Ford Account where you may update your details, receive vehicle health alerts, and find other useful information relating to your vehicle.

  • 6. What do I do if I believe I am impacted by a recall?

    6. What do I do if I believe I am impacted by a recall?

    If you believe you are impacted by a product Recall or Service Campaign which may affect your vehicle please use our look-up tool here.

    Once confirmed, or if you have received a communication from Ford, please contact your Ford Dealer.

    If you believe you are impacted by a product Recall or Service Campaign which may affect your vehicle please use our look-up tool here.

    Once confirmed, or if you have received a communication from Ford, please contact your Ford Dealer.

  • 7. How long is my warranty?

    7. How long is my warranty?

    All new Ford vehicles purchased after 1 May 2018 are provided with the Ford Express New Vehicle Warranty of 5 years from a vehicle’s warranty commencement date and unlimited kilometres. This applies to new, demonstrator and service loaner vehicles collected from Dealerships from 1 May 2018.

    Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Our warranty does not limit and may not exceed your rights under those guarantees.

    Your vehicle warranty period commences on the date of delivery except where the vehicle is a demonstration or service loaner vehicle, in which case it commences on the date on which it was first registered by an Authorised
    Ford Dealer.

    For all Ford Plug-in Hybrid Electric Vehicles (PHEV) and Battery Electric Vehicles (BEV), these are covered by the same Ford Express New Vehicle Warranty. The only difference is for the Electrical Drivetrain and Battery component, these are covered for 8 Years or 160,000 km (whichever occurs first).

    If you have any questions about the timing of your warranty period, please contact your Ford Dealer. Warranty conditions apply and to view the Ford Express New Vehicle Warranty terms, visit
    https://www.ford.com.au/owners/warranties/.

    All new Ford vehicles purchased after 1 May 2018 are provided with the Ford Express New Vehicle Warranty of 5 years from a vehicle’s warranty commencement date and unlimited kilometres. This applies to new, demonstrator and service loaner vehicles collected from Dealerships from 1 May 2018.

    Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Our warranty does not limit and may not exceed your rights under those guarantees.

    Your vehicle warranty period commences on the date of delivery except where the vehicle is a demonstration or service loaner vehicle, in which case it commences on the date on which it was first registered by an Authorised
    Ford Dealer.

    For all Ford Plug-in Hybrid Electric Vehicles (PHEV) and Battery Electric Vehicles (BEV), these are covered by the same Ford Express New Vehicle Warranty. The only difference is for the Electrical Drivetrain and Battery component, these are covered for 8 Years or 160,000 km (whichever occurs first).

    If you have any questions about the timing of your warranty period, please contact your Ford Dealer. Warranty conditions apply and to view the Ford Express New Vehicle Warranty terms, visit
    https://www.ford.com.au/owners/warranties/.

  • 8. Where do I find information on new vehicle availability?

    8. Where do I find information on new vehicle availability?

    Please contact your nearest Dealer for vehicle availability as they are in the best position to assist. You are able to find your nearest dealer by using our Dealer Locator.

    Please contact your nearest Dealer for vehicle availability as they are in the best position to assist. You are able to find your nearest dealer by using our Dealer Locator.

  • 9. What is covered in my new vehicle warranty?

    9. What is covered in my new vehicle warranty?

    For information on what is covered under your vehicle warranty , access the Ford Express New Vehicle Warranty terms at https://www.ford.com.au/owners/warranties.

    Should you have any further questions regarding component and repair coverage under warranty we suggest speaking with the Service Department of your local Ford Dealer.

    Visit our Dealer Locator for your nearest Ford Dealer.

    For information on what is covered under your vehicle warranty , access the Ford Express New Vehicle Warranty terms at https://www.ford.com.au/owners/warranties.

    Should you have any further questions regarding component and repair coverage under warranty we suggest speaking with the Service Department of your local Ford Dealer.

    Visit our Dealer Locator for your nearest Ford Dealer.

Contact details for Ford Australia

Contact details for Ford Australia

Email 
foacust1@ford.com 
Monday – Friday

Twitter 
@FordAustralia 
Monday – Friday 
9am – 10pm Eastern Time

Facebook 
facebook.com/FordAustralia 
9am – 10pm Eastern Time

Phone 
13 FORD (13 3673) 

Email 
foacust1@ford.com 
Monday – Friday

Twitter 
@FordAustralia 
Monday – Friday 
9am – 10pm Eastern Time

Facebook 
facebook.com/FordAustralia 
9am – 10pm Eastern Time

Phone 
13 FORD (13 3673) 

Roadside Assistance 
Call 13 3673 (13 FORD) 
24/7, 365

Mail 
Ford Motor Company of Australia Pty Ltd 
Customer Relationship Centre 
Private Mail Bag 5 
Campbellfield, Victoria, 3061

If you are a journalist and would like to contact the Ford Australia communications team, please email ausmedia@ford.com

Roadside Assistance 
Call 13 3673 (13 FORD) 
24/7, 365

Mail 
Ford Motor Company of Australia Pty Ltd 
Customer Relationship Centre 
Private Mail Bag 5 
Campbellfield, Victoria, 3061

If you are a journalist and would like to contact the Ford Australia communications team, please email ausmedia@ford.com

   

  

   

  

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